Mrs Sarojaini Nair has more than 38 years of experience as a Professionla Trainer for the Service Industries. Her extensive
customer service area includes spearheading various customer service relationship management initiatives for both the public
and private sector. She brings with her practical experiences having worked at NTUC and large local corporations.
At th end of the programme, participants will be able to get into the mindset of your customers – understanding customer
service from the customer’s perspective, identify what processes and touch points can be improved to add value to your
customers’ experience, understanding the importance of positive mindset, performance and developing positive
communication skills, understanding the necessity to establish customer commitment in achieving service excellence and to
equip officers with service excellence skills in increasing customer confidence and satisfaction.
