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Click here for Terms & Conditions. By submitting this form, you agree to the Terms & Conditions
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Synopsis
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This one day programme will enable participants to handle telephone calls more professionally in order to project a positive
image of themselves and enhance that of the organization they represent.
The course will include practical tips on good telephone manners. Participants will learn how to understand callers’ behavior
and how callers’ reactions can be managed more effectively over the telephone.
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Objectives
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At the end of the programme, participant should be able to:
- Learn how to project a more positive and professional image across the telephone
- Be able to apply good telephone manners
- Learn the importance of active listening
- Be more effective in understanding needs of callers
- Be more effective in managing behaviors and reactions of callers
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Facilitator
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Ms Grace Tan (MEd in Training & Development) has more than 25 years of experience in HR Management, Training and
Development. She has practical working experience in the Banking & Finance, Hospitality, Healthcare and Retail industries.
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