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Click here for Terms & Conditions. By submitting this form, you agree to the Terms & Conditions
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Synopsis
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Ensuring high performance level for every staff of the organisation is vital for the delivery of effective and consistent level of
service. Every organisation is continually looking for ways to develop and improve their staff in order to achieve higher skilld,
higher productivity and more consistent performance so as to create exceptional customer service experience that will increase
customer confidence and satisfaction.
The way the staff interact and serve their customers are therefore a vital component in the service 'mix'. The challenge for every
organisation therefore how to harness the energy, skills and abilities of their staff to deliver the highest possible quality and
consistency of service.
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Objectives
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At the end of the programme, participants should be able to:
1) Get into the mindset of your customers - understanding customer service from the customer's perspective.
3) Understanding the importance of positive mindset, performance and developing positive communication skills.
4) Understanding the necessity to establish customer commitment in achieving service excellence.
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Facilitator
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Mrs Sarojaini Nair has more than 38 years of experience as a Professional Trainer for the Service Industries. Her extensive
customer service area includes spearheading various customer service relationship management initiatives for both the public
and private sector. She brings with her practical experiences having worked at NTUC and large local corporations.
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